Oriental Trading Company, Inc.

FC Production Supervisor-Swing Shift

Location US-NE-La Vista
Job Family
Fulfillment Center
Position Type
Posting Company
Oriental Trading Company


As our FC Production Supervisor, you will be responsible for supervising production employees in all aspects of the order fulfillment process.  Responsible for implementing, monitoring and maintaining safety, productivity and quality standards and building a culture that promotes employee engagement. 


Shift: 3:00pm-11:30pm

Detailed Description

Essential Functions:

  • Manage overall daily work processes to ensure continuous efficiency in order fulfillment operations. Maintain appropriate staffing levels and consistent work flow. 
  • Ensure comprehensive OSHA, safety and production training is provided and written training guides are current. Observe daily operations and ensure employees follow all safety guidelines.
  • Directly supervise up to 50 employees. Interact with employees daily.  Coach and recognize individual employees as appropriate based on individual strengths and needs. 
  • Closely monitor accuracy/error rates within assigned areas and follow up with additional training, coaching, or changes to work processes.
  • Coach employees on XP standards and principles to maximize performance and meet required performance, accuracy, and on-standard percentages per XP policies and procedures. Provide daily feedback to employees on performance, complete daily XP timesheets timely, and complete weekly coaching based on XP requirements.
  • Analyze production reports to identify areas of success and opportunity. Ensure staffing levels are appropriate to meet work requirements.  Work with FC Production Manager to plan for future needs in equipment, processes, budget, staff, etc.
  • Investigate and complete accident/incident reports. Follow up with injured employees on light duty status to ensure compliance with physician restrictions.
  • Complete administrative duties timely, including attendance and performance tracking, daily XP timesheets, documentation of employee relations issues, recommendation of disciplinary action, staff scheduling and rotation of job duties.
  • Counsel employees when company policy, performance or safety issues arise and ensure needed changes are made. Document employee discussions and consult with HR on appropriate process and documentation for corrective action, including terminations.   
  • Complete annual performance evaluations timely on all direct reports and recommend merit recognition.
  • Promotes an environment that encourages employee engagement. Actively works with employees to develop and carry out impact planning based on employee engagement survey results.
  • Communicate promptly and effectively with support areas, including Inventory, other FC areas, IT, HR, etc. to ensure appropriate support and coordination of work.
  • Abide by all policies and procedures of Oriental Trading Company.
  • Works with and safeguards confidential information daily.
  • Maintains regular and predictable attendance.
  • Work requires in-person collaboration among colleagues and contractors
  • Must be able to attend face to face meetings on short or little advance notice


Here’s what you need to join the fun:

 Knowledge, Skills, and Abilities:

  • General computer experience required (MS Office & AS400 applications preferred)
  • Ability to communicate and understand English in written and verbal form
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Able to be CPR and first aid certified


  • Minimum of 6 months production experience preferred
  • Minimum of two years supervisory experience in a multi-flow production environment preferred

Other Qualifications and Physical Requirements:

  • Ability to stand and walk for the duration of the shift
  • Ability to climb stairs
  • Ability to lift up to 35-50 pounds
  • Ability to work in elevated work areas up to 28 feet high

 Equipment Utilization:

General office equipment, intercom, radio, box knife, non-motorized pallet jack, metering equipment, OTC communication equipment, PC, RF scanning devices.


All work and no play just isn’t our style. Join us today!


To apply in less than ten minutes click the “Apply” button or view a complete list of our current openings at http://www.myotccareer.com


Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading' history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.




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