Oriental Trading Company, Inc.

Fun Express Sales Support Specialist

Location US-NE-Omaha
Job Family
Fun Express
Position Type
Posting Company
Oriental Trading Company


Works works with Fun Express sales employees to assist with mid-sized and large ($1M+) commercial customers via telephone or in person to assist them in sales or event promotions and to advance their expanded use of Fun Express product lines.  Develops promotions for large accounts that may be expanded to be used by smaller accounts.  Attends trade shows to market Fun Express merchandise, develop new customer relationships and cultivate existing relationships.

This is a temporary, contract position. 

Detailed Description

Principal Duties and Responsibilities

Essential Functions

  1. Assists the Fun Express Sales team in maximizing customer business and profitability
  2. Establishes and maintains an ongoing relationship with existing large corporate Fun Express customers, by phone or in person (mainly dealing with corporate buyers, CEO’s, and VP’s), in order to assess customer product needs, recommend promotions, and expand the purchase of merchandise
  3. Analyzes sales data from previous year to review with the sales team to help create product line presentations
  4. Works with Marketing on pricing for custom product presentations
  5. Works closely with the sales team and Merchandising in placing orders to meet customer’s required ship dates
  6. Assists in container drop shipment programs with customers
  7. Coordinates between customer and Fun Express for EDI
  8. Makes outbound calls with new customers to establish their marketing needs
  9. Travels occasionally to market Fun Express merchandise and expand the existing customer base and scale of business by prospecting new markets and meeting smaller or new customers
  10. Assists customers in the resolution of problems, ensuring customer satisfaction
  11. Ensures that individual orders are correctly filled to the customer’s satisfaction
  12. Becomes familiar with Fun Express product at a level which one can make product suggestions and replacements i.e. upsell
  13. Creates and executes email campaigns
  14. Creates customer/market specific marketing pieces
  15. Manages email database and sales reporting
  16. Maintains regular and predictable attendance
  17. Abides by all policies and procedures of Fun Express and Oriental Trading Company
  18. Must be able to attend face to face meetings on short or little advance notice
  19. Work requires in-person collaboration among colleagues and contractors


Marginal Functions

  1. Assists with the coordination, merchandising and staging of trade show booths
  2. Performs other related duties and projects as assigned



Here’s what you need to join the fun:


Knowledge, Skills, and Abilities


  • Associate’s Degree in Business, Marketing, related field or equivalent combination of education and experience



  • Minimum one year experience in the Fun Express area and/or four years experience within a comparable business setting
  • One year successful inbound and outbound telephone sales experience is desirable 


Other Qualifications

  • Strong analytical skills
  • Ability to communicate effectively both orally and in written form
  • Ability to operate a CRT system, PC and various software and spreadsheet programs
  • Strong organizational skills
  • Ability to travel on occasion
  • Ability to handle customers in a professional and courteous manner
  • Ability to take the initiative to prospect new accounts
  • Ability to perform job in a safe manner


Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 


Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed