As our Macintosh Systems Engineer, you will be responsible for providing tier II and tier III support (Service Desk being tier I) to all Macintosh clients across the enterprise.  You will be primarily responsible for supporting our Macintosh environment with a secondary focus on Microsoft based systems.  This position is a member of the Desktop Support team and will secondarily support all systems. This requires daily contact with OTC clients across the enterprise.  All members of the team will support and maintain any and all of the systems deployed inclusive of applications, OS platforms (Windows 10 & 11 and Macintosh), peripheral devices (RF guns, printers, etc.), and Systems hardware.

This is an on-site position located in Omaha, Nebraska. 

Principal Duties and Responsibilities

Essential Functions

1. Under general direction, provides support for internal clients on computers, applications, peripheral devices or hardware
2. Manages a macOS environment to effectively ensure the most efficient and productive environment providing services to over 160 workstations and servers
3. Provides desktop image capability through the use of MDM services
4. Develops solutions to be deployed either by scripting or deployment utility
5. Maintains current patch level on OS and applications throughout the department
6. Works effectively with the IT Service Desk to resolve technology issues that the Service Desk is unable to resolve
7. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
8. Simulates/recreates client’s problems to resolve operational issues
9. Recommends system modifications to improve client satisfaction
10. Operates in a project manager role for complex client projects
11. Develops strategies and methods to deploy applications, files and settings remotely to end workstations
12. Plans, organizes, and implements the deployment of software with the strategic use of Jamf Pro and other macOS deployment tools
13. Assists in the planning and implementation of the annual desktop replacement program, image management, application standardization and scripting
14. Deploys and administers Macintosh servers
15. Responsible for collecting and developing area specific annual budget forecast
16. Monitor budget versus actual figures and work with manager to develop strategies to maximize budget spend
17. Maintains an accurate hardware inventory
18. Maintains currency and highest level of technical skill in field of expertise
19. Should act as a mentor to other staff that have less experience
20. Documents all procedures and configurations
21. Deploys and maintains hardware and software license compliance
22. Documents resolution of issues worked
23. Provides superior customer service to our clients
24. Interacts with internal clients in a professional manner through phone, email or in person
25. Maintains regular and predictable attendance

Marginal Functions

1. Participate in office reorganizations and computer moves
2. Supports Microsoft based PCs
3. Performs other related projects and duties as assigned
4. Provides continuous training on Macintosh based systems to the Service Desk

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

Education

• Bachelor’s degree in a computer-related field of study or equivalent work experience required
• Apple Certified Support Professional required
• Apple Certified IT Professional preferred
• Comp TIA A+ certification preferred
• Additional certifications beneficial

Experience

• Minimum of 5-7 years supporting Macintosh Systems and peripherals

Other Qualifications

• Excellent communication skills, both written and oral
• Self-motivated, goal-oriented, team player
• Strong troubleshooting skills
• Working knowledge of Macintosh and Microsoft Windows networking
• Working knowledge of macOS 13 to current release
• Working knowledge of Microsoft Office products of various versions
• Working knowledge of Adobe Creative Cloud products
• Working knowledge of current Microsoft Windows Operating Systems
• Working knowledge of IBM Client Access 400
• Working knowledge of Hewlett Packard laser, ink-jet printers, thermal transfer printers, Canon and high-end color Minolta printers
• Working knowledge of networking hardware technology including, but not limited to network interface cards, Ethernet routers, switches, modems and network cabling
• Possess a firm understanding of networking protocols and how they operate in a complex environment
• Possess working knowledge of Active Directory and its structure
• Must become proficient in Oriental Trading Company, Inc. operational procedures and systems capabilities
• Prior Help Desk experience beneficial
• Ability to travel to other company locations as needed
• Ability to perform job duties in a safe manner
• Ability to occasionally lift and carry 50 lbs

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 

Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE