As our FC Production Artist, you will be responsible for assisting customers in placing orders requiring graphic artist work, such as artwork separations and cutline work, resolving issues for imprint items in an efficient and professional manner. You may assist customers with creating custom art designs.

Principal Duties and Responsibilities

Essential Functions

1. Receive and process customer inquiries through the mediums of chat, email and telephone in a professional and courteous manner based on current procedures
2. Accurately re-draw and set up customer artwork that is received through email, website, fax or phone orders
3. Confirm orders are accurate for sizing, placement locations, processes and garment types
4. Create designs that are artistically interesting and appealing to customers
5. Process sample requests
6. Work with external vendors in orders to resolve customer service-related issues for imprint and web to print items requiring artwork separations and cut lines
7. Process purchase orders to be sent to the external and internal vendors
8. Follow up with external vendors on the status of customer orders
9. Research, answer, and follow-up with any product questions for internal and external customers for all business units related to artwork/imprint orders in PZ and ASI
10. Assist business customers with high volume orders
11. Communicate delays or problems that might keep specific art from being completed
12. Ensure quality standards are maintained when producing artwork
13. Provide ideas and suggestions for improvement of processes; participate in efficiency evaluations as needed
14. Meet department production standards
15. Maintain regular, predictable attendance
16. Abide by all policies and procedures of Oriental Trading Company
17. Must be able to attend face to face meetings on short or little advance notice
18. Work requires in-person collaboration among colleagues and contractors

Marginal Functions

1. Operate PZ and ASI equipment
2. Act as support to other fulfillment center areas
3. Performs other related duties and projects as assigned

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

• Requires strong customer service skills with a solid overall understanding of OTC’s products, mail order procedures, and order entry policies and procedures 
• Maintain working knowledge of all areas of production, and order entry, as it pertains to art and production
• Proficient in Adobe Creative Suite, including Photoshop, Illustrator, InDesign and a working knowledge of fonts, along with knowledge of Windows/Office software
• Understanding of layout, topography, and color theory, how colors work together and how they appear in print versus screen
• Skills in separating colors and creating layers for different screens in the screen-printing process
• Capable of translating designs to standard company templates/formats for production
• Attention to detail to ensure all elements are aligned and separation are precise to prevent printing errors
• Familiarity with exporting files in the correct format (like EPS, PDF, or TIFF) for printers
• Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers 
• Requires excellent interpersonal, verbal, and written communication skills
• Must possess good decision making and problem-solving skills
• Must be able to prioritize and work independently on multiple tasks
• Must be flexible and possess a professional attitude
• Requires sitting for extended periods of time and the ability to stop and bend
• Although the position is primarily sedentary, frequent movement is required 
• Position may require individuals to be able to sit, stand and/or walk for the duration of the shift

Education

• High school diploma or equivalent
• Associate’s degree in graphic design preferred

Experience

• 2-4 years of professional experience designing and producing print preferred
• Proficient in Adobe Creative Suite on a Mac
• Knowledge of printing techniques, such as screen print, digital print, and heat transfers
• Oriental Trading Company Customer Service Agent training for imprint and personalized orders required

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 

Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE