As our SmileMakers Inside Sales Coordinator serve as key administrative support for the SmileMakers Sales team and will also assist the Business Development team working with assigned customers.

Principal Duties and Responsibilities

Essential Functions

1. Update Customer Information in Computer System:

• Coding new and/or changing customer information in current operating system
• Entering accurate notes on customer accounts in current operating system
• Code all customers on a timely basis

2. Lead Generation (Including Kudzu Ink):

• Call/email customers back within 24 hours for all new leads entered and Kudzu Ink customer requests
• Work with other departments to get pricing information and respond back to customers in a timely manner
• Get lead/Kudzu Ink customers to order and submit proper order documents: Purchase Order, Credit Card Authorization Form, Art File(s)
• Maintain Database of all leads generated and qualified

3. Business Development Associate Team Accounts:

• Assist Business Development Team to meet or exceed established sales goals set by SmileMakers by placing outbound calls to customers, initiating sales opportunities from dormant or new buyers, follow-up on promotional mailings, back orders, sample orders, price quotes or satisfaction with the products.
• Processes, enters, and verifies: phone, e-mail or fax orders utilizing the current order entry system.
• Quality of outbound calls and timeliness of completed calls during the day.
• Assists customers in the resolution of problems, ensuring customer satisfaction.

4. Complete tasks assigned activities and customer maintenance in GHX portal

5. Send periodic daily Zoom Call Reports to entire Sales Department

6. Responsible to manage and maintain all required department reports

7. Update information in Kronos to assist Sales Manager; and assist Sales Department and Business Development Team by entering orders and orders from Lead Generation Customers.

8. Assist the Manager of New Business Develop and Sales with various projects.

9. Abide by all policies and procedures of Oriental Trading Company

10. Maintain regular and predictable attendance

Marginal Functions

 1. Performs other related duties and projects as assigned

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

Education

Associates Degree in Business, Marketing, related field or equivalent combination of education and experience

Experience

Minimum three years experience in SmileMakers and/or five years experience within a comparable business setting

Other Qualifications

• • Strong analytical skills
  • Ability to communicate effectively both orally and in written form
  • Ability to operate PC and various software and spreadsheet programs.
  • Strong organizational skills
  • Ability to handle customers in a professional and courteous manner
  • Ability to take the initiative to prospect new accounts
  • Ability to perform job in a safe manner

Join us at SmileMakers, part of the Oriental Trading family of brands, where fun means business! 

SmileMakers (www.smilemakers.com) is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers mission is to make smiles happen! In 2013, SmileMakers was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE