As our Supervisor Customs & Compliance, you will be responsible for conducting customs business in accordance with the following: ensuring compliance with all Customs requirements and managing, directing and maintaining overall customs related compliance procedures for both imported and exported products. You will also be responsible for reviewing, auditing, and consolidating imported shipments as well as seeking and implementing cost savings or value-added opportunities within the Customs and Merchandising department. Though primarily allocated to the OTC business, this position is also accountable to MindWare, and SmileMakers. The assignment of the percentage of time allotted to each business may be modified by the company in its discretion to meet business needs.

Principal Duties and Responsibilities

Essential Functions

1. Manages all inbound and outbound shipment Customs compliance
2. Trains, develops and manages Customs team
3. Directs, coaches and mentors staff to ensure engagement and productivity levels are maintained; provides regular and consistent feedback and communication throughout the year and during goal setting and follow-up sessions and performance reviews
4. Audits and approves all invoices related to imports and exports
5. Manages Customs Team work to achieve Customs and departmental requirement
6. Maintain current C-TPAT certification
7. Maintain and enhance SOPs as required in the C-TPAT profile
8. Develops and implements appropriate policies, strategies, and procedures to ensure the company’s Customs compliance, both for Imports and Exports
9. Remains current on and communicates all new or revised US import and export regulatory requirements to ensure continued company compliance
10. Builds strong working relationships with the local US Customs officers
11. Interfaces with US Government agencies involved in import/export regulations
12. Assists these agencies with requests for information or investigations in a factual and timely manner
13. Maintains record keeping processes and archives of entry records
14. Ensures data integrity as related to tariff classification, country of origin, and value information declared to US Customs
15. Conducts internal audits to ensure import and export compliance
16. Communicates company policy, changes, goals and expectations to direct reports
17. Develops, implements and maintains Standard Operating Procedures and Compliance Procedures for the Customs department
18. Prepares proposals on recommended initiatives and manages the implementation of the initiative, overseeing the efforts of internal OTC staff and external support
19. Resolves issues related to imports and communicates to leadership
20. Provides periodic updates around key performance metrics and industry trends to executive management
21. Supports Finance, and other operations as necessary, in data gathering and analysis
22. Collaborates among colleagues, contractors and other divisional managers as required to assess and effectively implement cross-divisional improvements
23. Maintains regular and predictable attendance
24. Abides by all policies and procedures of Oriental Trading Company
25. Must be able to attend face to face meetings on short or little advance notice
26. Work requires in-person collaboration among colleagues and contractors

Marginal Functions

1. Submits requisitions for import supplies and equipment to management for approval
2. Performs other duties as assigned

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

• Strong oral and written communication skills
• Strong analytical and financial skills required
• Excellent customer service skills
• Product knowledge and familiarity with production and fulfillment processes
• Effective knowledge of Word, Power Point, Excel, and Access
• Able to safeguard confidential information on a daily basis

Education

• Bachelor’s degree, preferably in a Logistics discipline, or equivalent combination of education and experience
• Licensed Customs Broker License

Experience

• Minimum three years experience with US Custom Compliance
• Minimum two years experience in high volume distribution or fulfillment environments
• Experience in negotiations and cost analysis
• Previous experience managing a team

Other Qualifications

• Able to perform the functions of the job in a safe manner

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 

Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE