As our Collections Clerk, you will be responsible for executing the credit and collection procedures of the company.

*This role is onsite in Spartanburg, SC.

Principal Duties and Responsibilities

Essential Functions

1. Make collection calls to determine payment status
2. Handle accounts that have filed bankruptcy and accounts that have NSF checks
3. Run credit checks on customer accounts
4. Call customers about unapplied balances to determine if the amount should be applied or refunded
5. Research customer payments that do not have proper remittance information
6. Analyze the 120+ days past due report to determine who should receive a collection letter
7. Maintain “special message” notes on customer accounts
8. Review credit-hold reports to determine the next appropriate action
9. Prepare monthly bad debt list
10. Make calls to ensure customer satisfaction on previous complaints
11. Perform maintenance on contact information for billing accounts
12. Abide by all policies and procedures of SmileMakers and Oriental Trading Company
13. Support and adhere to SmileMakers’ Vision and Values Statement
14. Maintain regular and predictable attendance
15. Must be able to attend face to face meetings on short or little advance notice
16. Work requires in-person collaboration among colleagues and contractors

Marginal Functions

1.  Assist with related special projects, as required
2. Function as back up to Accounts Receivable Clerk as needed

Here’s what you need to join the fun:

Knowledge, Skills, and Abilities

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• To perform this job successfully, an individual should have knowledge of Serenade processing systems, Microsoft Excel spreadsheet software and Microsoft Word processing software
• Function in an efficient manner with a high degree of independence 
• Attention to detail and negotiation skills
• Proficient at typing

Education

• Bachelor’s Degree

Experience

• 1-2 years work related experience required or equivalent combination of education and experience

Other Qualifications

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Occasionally required to stand and walk
• Specific vision abilities required by this job include close vision and color vision

Join us at SmileMakers, part of the Oriental Trading family of brands, where fun means business! 

SmileMakers (www.smilemakers.com) is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers mission is to make smiles happen! In 2013, SmileMakers was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE